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Complaints

Making a complaint

We recognise from time to time we will not always meet your expectations despite our best efforts.  If you would like to raise a complaint with us, details of how to do this are detailed in our Complaint Handling Statement. We strive to ensure that all of your queries are answered to your satisfaction.

Heat Trust Information

SSE are founding members of the Heat Trust, Customer Protections Scheme and work hard to ensure that all of our networks are registered with the scheme and compliant with their minimum standards.  For more information on the Heat Trust and how to raise a complaint through the Ombudsman Scheme, please click on the link here.