Overview

Heat Customers

About Us

SSE Heat Networks has been providing heat, hot water, private wire electric and cooling via community energy schemes since 2008.

We were a founding member of the Heat Trust Scheme and assisted in shaping the scheme rules to ensure that our customers had the protection they are entitle to for the energy supplies they are receiving.  SSE Heat Network strives to ensure that we “do the right thing” by our customers.  Our Customers are central to whatever decision we make and customer satisfaction is our top priority.

Our experienced customer service staff provide help and advice  to our customers 24/7/365.  Whether you are contacting us to pay a bill, report a fault or discuss your account, our staff will always be professional, friendly and ready to assist.

Doing the right thing

As SSE employees we support and value our colleagues and enjoy working together in an open and honest way. To do that, we have to understand what is right and wrong and operate to the same ethical standard. SSE’s guide to ethical business conduct booklet provides the basis from which our employees are guided in terms of ethical business behaviour. The main principles of the guide are speaking up, doing no harm, trading fairly, respecting each other, and being open and accountable.

Fairness at work

SSE has been a proud Living Wage accredited employer since 2013, meaning our employees – and increasingly our contractors – earn an hourly rate that exceeds the national living wage.

Paying our fair share

Since 2014, SSE has remained the only FTSE 100 company with the Fair Tax Mark – an independent accreditation for businesses that proactively demonstrate they pay the right amount of tax, in the right place at the right time.

Supporting low-carbon

Distributed Energy such as Heat Networks are key part of reducing carbon emissions within the UK. We’re always looking at new innovative technologies to reduce the energy carbon footprint, efficiency and reliability of our networks.

 

Our Promises to you

We’re committed to delivering you with an excellent customer experience. If we fail any of our Guaranteed Standards (the reliability of your supply and appointments) you may be eligible for money off your next bill. This is to recognise that we could have done better.

To make a claim or find out more, please click here.

Community Engagement

We deliver community energy, therefore it’s only right we engage with you at a community level. Find out more by clicking here.

Accessible Services

It’s important to us that our service is inclusive, so if you need any extra support please contact our customer service team on 0345 078 3215 or you can click here for other ways to get in touch.  We offer our communications in Large Print, Audio CD, Braille. We’re also able to speak to you in over 230 languages via our translation service.

 

Useful Documents

We’ve collated a range of useful documents for you which can be located here.

 

ADE Awards Nominations 2020

At the ADE Conference in September 2020 we were nominated for an award in ‘Recognising Resilience’. These awards are ‘the leading and most prestigious Awards for those involved in decentralised energy, recognising and celebrating the people and projects which have developed innovative decentralised energy solutions designed around the needs of the user.’

We were nominated for the work we did in making sure our people and our customers were looked after during the COVID-19 pandemic. Watch the video showcase for this nomination in the Further Information box to the right.

 

To find your own community page visit our Facebook page here: https://www.facebook.com/sseandme/