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Terms of use

Please read these terms and conditions carefully before using this site.


The content of this website has been prepared to provide general information about SSE Enterprise and and companies in the SSE Group. Information contained within this website is not intended to provide advice and must not be relied upon in connection with any investment decision. These terms of use (the ‘Terms’) set out the Terms on which you may use our website (the ‘Site’). This includes, but is not limited to, accessing, browsing, downloading or registering to use the Site. Please read these Terms before you start or continue to use the Site. By continuing to use this Site, you confirm that you accept these Terms (including any changes) and that you agree to comply with them. If you do not agree to these Terms, you should not proceed any further and should stop using this Site.


Our Privacy Policy sets out the terms on which we process any personal data that (a) we collect from you or (b) that you provide to us and, by continuing to use this Site, you consent to such processing and you warrant that all data provided by you is accurate. Our Cookie Policy sets out information about the cookies on the Site.


This website is operated by SSE Enterprise which is part of the SSE Group. SSE Enterprise is a trading name of SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity); Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas); SSE Contracting Limited Registered in England & Wales No. 02317133 (Contracting, Lighting and Datacom Services); SSE Utility Solutions Limited Registered In England & Wales No. 06894120 (Utility Solutions Services); SSE Heat Networks Limited Registered in Scotland No. SC303682 (Heat Networks Services); SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water); SSE Telecommunications Limited Registered in Scotland No. SC213457 & Neos Networks Limited Registered in England & Wales No. 03477297 (Telecoms Services); All members of the SSE Group The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited, SSE Contracting Limited, SSE Utility Solutions Limited, SSE Water Limited and Neos Networks Limited is 1 Forbury Place, 43 Forbury Road, Reading, Berkshire RG1 3JH. The Registered Office of SSE Heat Networks Limited and SSE Telecommunications Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ. SSE Energy Supply Limited, SSE Contracting Limited, SSE Heat Networks Limited and SSE Water Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.


We may update and revise these Terms and the content of the Site at any time. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. We do not guarantee that this Site, or any content on it, will be free from errors or omissions. No responsibility is accepted for any errors, omissions or misleading statements. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on the Site. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.


We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Access may be suspended, withdrawn, discontinued or changed without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period. You may download and print any part of the material on this website provided that you shall only be entitled to use such material for your own personal and domestic use, non-commercial use. However you need to be aware that such material may have changed and may not be applicable.


All rights, including, without limitation, copyright, contained within this website belongs to the SSE Group. Neither the names, logos nor any other proprietary rights of any member within the SSE Group may be used in any way without the prior written consent of the relevant member and nothing in this website constitutes a licence to use any rights in any way except where we have given our prior written consent.


You agree that: access to the website; use of information contained within this website; or access to hypertext links through this website is to be used at your own risk as no representations or warranties of any kind whether express or implied are made and are hereby excluded to the extent permissible by law. No member within the SSE Group shall be liable for any loss or damage, howsoever arising out of or in connection with the use of the website, including without limitation, direct or indirect loss, consequential loss or damage or loss of profit, loss arising from use or loss of use, loss arising from any errors or omissions in the information contained in or referred to in this website and whether for breach of contract, in negligence, delict or tort.


You agree that we are not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any websites linked to it. You agree that we are not responsible for the content of websites linked to this Site and any such links are not endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the servers on which our respective sites are stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 (or its equivalent). We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them and you consent to us disclosing any information as we reasonably feel necessary. In the event of such a breach, your right to use the Site will cease immediately.


The Site must not be framed on any other sites, nor may you create a link to any part of the Site under any circumstances unless you have requested and received our express written consent. We reserve the right to withdraw linking permission without notice. The websites in which you are linking must comply in all respects with the content standards set out in these Terms.
The Site may link to other sites. Such third party sites may require you to input personal data in order to use their services. Customers and users should be aware that we are not responsible for the actions, data policies or procedures related to or the content of such third party websites. We recommend that you check the privacy and security policy and procedures of every other site you visit.


You may use the Site for lawful purposes. You may not use the Site: (a) in any way that breaches any applicable local, national or international law or regulation; (b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; (c) to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; (d) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (i.e. spam); (e) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You also agree (a) not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of these Terms; (b) not to access without authority, interfere with, damage or disrupt any part of the Site;
any equipment or network on which the Site is stored; (c) not to use any software in the provision of the Site.


We will determine, in our discretion, whether there has been a breach of these Terms. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with these Terms constitutes a material breach upon which you are permitted to use the Site, and may result in our taking all or any of the following actions: (a) immediate, temporary or permanent withdrawal of your right to use the Site; (b) issue of a warning to you; (c) legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; (d) legal action against you; (e) disclosure of such information to law enforcement authorities as we reasonably feel is necessary and to which you consent to by accepting these Terms. The actions described are not exclusive and we may take any other action we reasonably deem appropriate.


You agree that these Terms, its subject matter and its formation are governed by English law and the exclusive jurisdiction of the courts of England and Wales. If any of these provisions should be determined unlawful, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction which that provision is found to be unlawful, invalid or unenforceable, then that provision shall be deleted and shall not affect the validity and enforceability of the remaining provisions which shall continue to be binding and in force.


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